Tips on how businesses can improve diversity in the workplace

Diversity is a buzzword in business right now, but not all businesses truly understand what this looks like nor are giving it the focus and priority it deserves. Diversity in the workplace is a broad term and can include everything from gender, religion, race, age, ethnicity, sexual orientation and education.

Empirical studies indicate that firms that embrace ethnic and gender diversity enjoy numerous benefits. These include better utilisation of organisational talent, increased marketplace understanding, as well as enhanced creativity and problem-solving capabilities within their teamsⁱ Additionally, gender-diverse firms have been identified to be 15% more likely to outperform non-gender diverse firms.ⁱⁱ

The benefits are clear; however, businesses are still falling behind when it comes to diversity and often fail to take the adequate steps required to make a difference. Most importantly, companies must recognise that diversity and inclusion are not an option, but a necessity and they must assess how they stack up and identify areas that need greater focus if they want improvement in 2024 and beyond.

1. Make diversity a priority

If you really want to make improvements to diversity in the workplace, you need to make it a priority. Review what your company values and consider including diversity as one of them. Make sure you communicate this with the leadership team and staff, so they understand the importance of diversity and inclusion in the company. It needs to start from the top down if it’s going to be effective.

2. Carry out an internal audit

Before you can improve, it’s important to know where the business is currently positioned from a diversity perspective. Carry out a formal review of your company, everything from gender split, pay differences and cultural mix. According to WDEA, Australia's national gender pay gap is 14.1 per cent. At COS, 56% of our 60 leaders are female. As Co-CEO with my sister, it’s important for us to have a strong representation of females at the leadership table and it should be for all businesses. Aside from Australia, our employees come from more than 51 different parts of the world and speak over 60 different languages.

3. Set clear goals

Once you have conducted your audit, it’s time to set goals. Get clear on what you want to improve first. For example, reducing the gender split by 10% in 2024/25. Or increase the cultural mix by 15%. Once you know your goals you can then take the steps to make them happen. Make sure your goals have clear timings against them as you are more likely to reach them. You can also make leaders accountable, by giving teams and departments individual goals. This can be included in the review process.

4. Update your hiring process

To make improvements on diversity in your business, you need to make sure you are implementing this at the hiring level. Broadening your scope will help to open up the candidate pool with more choice. It’s also important that there is a diverse panel of interviewers to make better and more diverse hiring decisions. LinkedIn’s Global Recruiting Trends report found that diversity is a key trend that has impacted the way organisations hire their people. According to the report’s findings, 78% of companies prioritise diversity to improve culture, and 62% of companies prioritise it to boost financial performance.

5. Engage and train your teams

For all staff to feel included and supported, there needs to be an ongoing training and education program and a continuous internal conversation. In our company, we respect the unique needs, individuality, points of view, and potential of all team members. We want everyone who joins our team to feel equally involved and supported in all areas of the workplace, regardless of your age, gender, sexual orientation, disability, or cultural identity. One way to build awareness and foster inclusivity is to be aware of and acknowledge a variety of upcoming religious and cultural holidays. Use your company’s internal communication system to educate employees and be respectful of these days when scheduling meetings.

Making changes can always seem overwhelming, but first get clear on where your company is at before you focus and improve one area at a time. This will help put your business on the right path with diversity in 2024 and beyond.

COS is the largest Australian owned and operated office products supplier founded by Dominique Lyone more than 45 years ago. Remaining a family owned and privately managed business, COS is now led by Dominique’s daughters, Belinda and Amie Lyone, who jointly hold the position of Co-CEO. The company received ABA100 Winner for Sustainability in the Australian Business Awards in 2021 and are proud to achieve net zero operations in 2024. Giving back is a priority, each year COS donates 1% of total annual revenue through the Lyone Foundation to support Australian charities focused on human welfare. COS has been proud to give back over $20 million to local communities through the Lyone Foundation.